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Customer service training is the most important part in achieving these goals.

Professional line of communication is not that obvious to expect your service agents to get at it intuitively.

One of the first online weddings occurred between *Miles Teg* and *Cinderella* on May 4, 1991.

While the couple said their vows at the Silver Bells Wedding Chapel in Las Vegas, *Tennessee Bunny* was dialed in with a laptop and a 2400 baud modem and broadcast the event play by play.

It helps to build a lasting relationship with the customer, inspire future communication and create fans and advocates of your brand.

How to treat the customer to be able to appreciate all these benefits and escalate your service to a more professional and human level?

CHCD has also worked with four other states to help them design their own CHAT board and engage their state residents in this social decision-making exercise.Greeting is important, as it sets the tone for the whole conversation.Quite often the service agents fall into one of the two extremes: either their greeting is too short and informal, or too long and formal, both of which betray the lack of respect and concern for the customer.It is especially true with new employees who often need help finding the proper style of communication which would stick with your business objectives and allow them to maintain their authenticity.Below are some guidelines on how a service agent can best handle the major key points in a live chat conversation. It may sound very basic, but actually not everyone does it right.

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